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Emily Heath's avatar

I sometimes get new client enquiries like this - where they list off a bunch of generic problems they need to fix rather than tell me about themselves. I'm really surprised to see it in this context: since this is a private message, why be so anonymous? It's much more typical that I get more personal details than I really need, but I can take or leave them which is better than having nothing to go on.

I'm gonna have to think about this some more now, as I can see why people do this in marketing (worried about privacy/oversharing or being "too" specific) but not why in an personal email.

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